Known issues in Hyperview


Text display issues

There are two kinds of text display issues that you may encounter:

Punctuation handling in Search All Titles

Due to technical limitations in the search system used by DBDOC, in the Search All Titles search results, colons (":") and semi-colons (";") are displayed as hyphens ("-"). To search for a title with a colon or a semi-colon, you need to enter a hyphen in its place.

Missing lines on CAD/CLD diagrams

On some systems, some lines on CAD/CLD diagrams fail to appear. They may appear after the user clicks the diagram, refreshes the screen, scrolls, or changes the zoom factor.

We are still investigating the exact circumstances that cause this to happen. If you have this problem, please contact us, as we may be able to use data from your situation to fix the general problem.

This can be fixed by changing the display settings in Windows as follows:

  1. On the Start menu, click Control Panel.
  2. Select System and Maintenance.
  3. Select Performance Information and Tools.
  4. Select Adjust Visual Effects (on the left).
  5. Select Adjust for best appearance.

Alternately, enabling Aero will also fix the problem. On Windows Server, enabling Aero may require you to install or enable the Desktop Experience addon.

To the best of our knowledge, this problem does not occur on new versions of Windows, beginning with Windows 8 and Windows Server 2012.

Live data printing issues

Hyperview's default printing options do not work well with some printer drivers. The most common problem this causes is live data being visible in the printout in places where it should be hidden by something in front of it.

This can be fixed by turning on Device Independent Print in the Advanced Options when printing. Note that this will cause printing to take longer.

Hyperview may use a lot of CPU time when first started

When Hyperview is first started, it does some analysis of the M14 file to speed up searches. If you are viewing a large M14 file on an older computer, you may notice some slowness while it does this. This will go away after a few minutes, when Hyperview finishes its analysis.